Melbourne · Field notes on decisions in large systems programs
Systems are rarely the problem. Which puts the fix within reach.
I’m a business analyst and transformation lead. Most struggling programs are a few clear decisions away from landing. Here you’ll find what I’ve learned about making those decisions well: essays, field guides you can work from, and tools you can run on your own program.
13+ YEARS LEADING ERP, CRM AND ITSM PROGRAMS · AUSTRALIA, THE UK AND NORTH AMERICA
Latest writing
Field notes for people leading complex change.
- The steering committee meets every fortnightA steering committee that receives decisions as updates is not governing, and the fix starts with five lines on the paper.
- The operating model comes after the system (it never does)A programme cannot skip the operating model, it can only skip designing it.
- What you resource is your strategyEvery organisation has two strategies: the one in the deck, and the one visible in where its scarcest people, calendar time and decision attention actually go. When they disagree, the second one wins.
- Practice Archetypes — Why Quality Variance Isn't A People ProblemRequirements quality is a property of the practice's architecture, not of the people you hire into it.
Field guides
Whole methods, written out.
- FIELD GUIDE NO. 01The Minimum Viable BA PracticeWhat a world-class business analysis practice looks like: the standards, templates, methods and operating rhythm that separate analysis aimed at decisions from documentation for its own sake.Read the guide →+ SCORECARD
- FIELD GUIDE NO. 02The Transformation Leader's Field GuideA working reference for the senior leader accountable for whether a transformation programme pays back: the postures, artefacts and governance disciplines that decide it.Read the guide →+ SCORECARD
- FIELD GUIDE NO. 03The ERP Field GuideFor the leader accountable for an ERP decision: the modules, value streams, integration spine, master data model, controls and roles, and the operating-model commitments the software locks in for the next decade.Read the guide →+ SCORECARD
- FIELD GUIDE NO. 04Requirements EngineeringProducing requirements that hold up to scrutiny: a hierarchy, a naming convention, templates per work type, a traceability model and a workflow for each.Read the guide →+ SCORECARD
Tools
Instruments you can use on your own program.
- ERP REFERENCE · EZRP● ALPHAEasy Resource PlanningA working map of ERP delivery: pick what you’re changing and see the value streams, modules and concerns it drags in.Open ezrp.io (opens in a new tab)
- SCORECARD · 12 Q LIVEThe Minimum Viable BA Practice ScoreScore your business analysis practice on system-of-work maturity, traceability, stakeholder co-production and AI governance.FROM THE MINIMUM VIABLE BA PRACTICERun it here
- SCORECARD · 15 Q LIVEThe ERP Operating-Model ScoreScore your core system on decision integrity, data and integration, controls, delivery and adoption, and lifecycle continuity, and find the one to fix first.FROM THE ERP FIELD GUIDERun it here
- COMPANION ARTEFACT · 426 ITEMS LIVECore HR Transformation ExplorerA navigable model of a Core HR transformation built from a working Jira dataset: 13 service journeys, 310 requirements, 60 integration pairs, all traceable to the hierarchy in Field Guide No. 04.FROM REQUIREMENTS ENGINEERINGRun it here
ALSO, ON THEIR OWN SITESIT Optimisation Scorecard
The book · In progress
The Enterprise That Moves
Why Digital Transformation Keeps Failing — and What Leaders Must Own to Fix It
Transformation fails at the leadership layer before it fails anywhere else. The book names the six resources every program draws on, and sets out DECIDE: a discipline for the calls only leaders can make.
16 CHAPTERS · WORKING DRAFT V0.7 · PARTS I AND II DRAFTEDABOUT THE BOOK CHAPTER MAP
Read the chapters before anyone else.
Next talk · FOBA 2026
Career Capital 2.0: From Documentation Clerk to Requirements Architect
ONLINE, WED 14 OCT · 12:50–1:30PM
Build what runs without you. The sequel to Career Capital for BAs: why the indispensable hero stalls, and how the compounding practitioner turns what they know into something the whole team can use.
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